Withdrawal from the contract

You Can Easily Return Items Purchased from Us

In our store, you don't have to worry that the selected size won't fit or meet your expectations in any way. For customers in Poland, thanks to the integration of our store with affordable returns via InPost Parcel Lockers, you shop without stress or worries that returning purchased goods will be a hassle. Customers outside Poland can return products at their own expense.

According to applicable law, you have 14 days to withdraw from a distance contract without giving any reason. So if the product does not meet your expectations, you can send it back to us within 14 days from the day of withdrawal from the contract. All returns in our store are handled by a very simple return wizard. For customers in Poland, the wizard allows you to send us a return package via InPost Parcel Locker. Customers outside Poland need to send the return at their own expense using a courier or postal service of their choice.

We have chosen InPost as our trusted partner for return shipments within Poland due to:

Simple handling of sending goods back to our store—you select the item to return or to complain about, generate and print a label for the package, which you can send from any Parcel Locker in Poland (please remember that the generated label is valid for 30 days);
Convenient locations of over 4,000 Parcel Lockers across the country, with more being added constantly;
Convenient and fast shipping of goods without queues, 24 hours a day, 7 days a week.

Thanks to our cooperation, customers in Poland don't have to wait for a courier. Just print the automatically generated documents and, for example, leave the shipment at a Parcel Locker convenient for you on your way to work. Customers outside Poland can send the return using any shipping method at their own expense.

The Benefits You Gain from Using the Return Tool in Our Store

Easy

Adding a return has been reduced to six simple steps constituting the return wizard. The wizard will automatically generate a label for you, which you just need to print. For customers in Poland, this allows for easy returns via InPost Parcel Lockers. Customers outside Poland can use the wizard to notify us of the return but will need to arrange shipping at their own expense. Thanks to this, you don't waste time manually filling out any documents!

Quick and Hassle-Free

Thanks to process automation, you save time and nerves; you don't have to call anywhere or negotiate return conditions with anyone.

Convenient

You will generate the return document along with labels for the package in the return wizard. After preparing the package, customers in Poland don't have to wait for a courier—they can take it with them on their way to work or school and leave it at any Parcel Locker. Customers outside Poland can ship the package using their preferred courier or postal service.

Affordable

For customers in Poland, the fee for making a return is only 9.83 PLN, and you don't have to pay it when adding the return or generating the label—it will be deducted from the amount we will refund you for the returned goods. Customers outside Poland will bear the cost of shipping the return at their own expense. We care about your complete satisfaction.

Safe

All returned shipments via InPost Parcel Lockers are insured up to the value of 200 PLN.

Make a Return in 3 Simple Steps!

In our store, you don't have to worry that the selected size won't fit or meet your expectations in any way. Thanks to the integration of our store with affordable returns via Parcel Lockers for customers in Poland, you shop without stress and worries! Customers outside Poland can also easily return products at their own expense.

1 Print the Form Generate the return documents along with address labels, and then print them.

2 Send the Package Place the packed goods along with the return document into a box and seal it well. Customers in Poland can send the package via any InPost Parcel Locker. Customers outside Poland need to arrange shipping at their own expense.

3 Refund You will receive a refund within 14 days from the receipt of your return.

Details Regarding the Steps of Returning Goods:

Log in to your account, and then in the returns panel select the goods you would like to return;
In the next steps, choose the return by clicking on the option “I will use the store's shipments” (for customers in Poland) or “I will send the return at my own expense” (for customers outside Poland), and select the form in which you want to receive the refunded money;
Generate return documents along with address labels, then print them and be sure to sign the return document;
Place the packed goods along with the return document into a box intended for shipment and seal it well. You can use the box in which you received the ordered goods. Customers in Poland can go to any InPost Parcel Locker, where they will send the package quickly and conveniently, 24/7. Remember that the package dimensions cannot exceed 41 x 38 x 64 cm and a weight of 25 kg. Customers outside Poland need to send the package using their preferred shipping method at their own expense.
We will refund the money, in the form selected in the return wizard, within 14 days from the day we were informed of your decision to withdraw from the contract. Usually, it takes less time. We may withhold the refund until we receive the item or until you provide proof of its return.

The above procedure is not a condition for exercising the statutory right to withdraw from the contract and does not limit it in any way.